Shipping policy

Shipping Method

CPAP Supply Canada uses NetParcel services to provide shipping services throughout Ontario and Canada.  They are a shipping broker who will negotiate the best shipping cost and shipment time possible with all available courier services in your area.

When inputting shipping information, please do not input PO BOX information as our courier services only ship to street addresses.

When Will My Order Be Shipped?

Most orders placed on equipment will be shipped within 1-3 business days. From time to time, due to stock availability and issues beyond our control, orders may take longer to ship. You will be notified by telephone or email if this is the case. Tracking information will be provided via email.

CPAP Supply Canada will do its best to ensure that your order will arrive on time, however, delivery dates are not guaranteed and your order may arrive after the estimated arrival date for various reasons beyond our control.

Shipping Cost

We offer free shipping with a minimum purchase of $100CAD for shipments within Canada.  Taxes and shipping costs do not count towards your order total for free shipping eligibility. Shipping cost for purchases less than $100CAD will be a set rate of $10.00 for Alberta, Manitoba, Ontario, Quebec, Saskatchewan, $15.00 for British Columbia, New Brunswick, Newfoundland, Nova Scotia, and P.E.I., $30.00 for the Territories & United States.

Shipping Policy Notice

CPAP Supply Canada reserves the right to withhold shipment or cancel orders (without notice) pending an investigation into the legitimacy of an order, if the order appears to be suspicious or fraudulent. We also reserve the right to limit quantities of items shipped and billed in the event that an order contains unusually high quantities of items.